Shipping policy

Shipping Policy

Last updated: July 2026

At Songwe Trading Enterprise, we are committed to delivering your shipping container safely and efficiently. Please read our shipping policy carefully to understand how we handle delivery of your order.

Delivery Coverage

We offer delivery across South Africa. Deliveries to remote or difficult-to-access areas may be subject to additional charges or may require special arrangements. Please contact us before placing your order if you are unsure whether we can deliver to your location.

Delivery Costs

Delivery costs are not included in the container price and are quoted separately based on the following factors:

  • The size and type of container ordered
  • The delivery destination and distance from our yard
  • Site accessibility and any special equipment required

A delivery quote will be provided together with your container quotation. Delivery costs must be paid in full before the container is dispatched.

Delivery Timeframes

Estimated delivery timeframes will be communicated at the time of order confirmation. While we make every effort to deliver within the agreed timeframe, delivery dates are estimates and not guaranteed. Delays may occur due to circumstances beyond our control, including but not limited to:

  • Weather conditions
  • Road closures or traffic disruptions
  • Transport or equipment availability

Songwe Trading Enterprise will notify you as soon as possible if a delay is anticipated.

Site Requirements for Delivery

To ensure a smooth delivery, please ensure the following before your scheduled delivery date:

  • A flat, stable, and level surface is prepared for the container to be placed on
  • There is sufficient access for a delivery truck (typically a side-loader or tilt-bed truck requiring at least 3.5 metres of clearance width and overhead clearance)
  • The delivery area is free of obstructions such as overhead cables, trees, or structures
  • A responsible person is present at the delivery site to accept and sign for the container

If the delivery cannot be completed due to inadequate site preparation or access, a re-delivery fee may apply.

Self-Collection

Customers are welcome to collect their container directly from our yard. Self-collection is available by appointment only. Please ensure:

  • Full payment has been received and cleared before collection
  • You have an appropriate vehicle and equipment (e.g., a flatbed truck or low-bed trailer) to safely transport the container
  • You bring a valid form of identification and your order confirmation

Risk and Ownership

Risk of loss or damage to the container passes to the customer upon delivery to the agreed delivery address or upon collection from our yard. Ownership of the container transfers to the customer once full payment has been received and cleared.

Damaged or Incorrect Deliveries

Please inspect your container upon delivery. If you believe the container has been damaged in transit or is not as described, you must:

  • Note the issue on the delivery documentation before signing
  • Notify Songwe Trading Enterprise in writing within 24 hours of delivery
  • Provide photographic evidence of the damage or discrepancy

Claims submitted after this period may not be considered. We will work with you to resolve any valid claims as quickly as possible.

Contact Us

If you have any questions about our shipping and delivery policy, please do not hesitate to get in touch with our team. We are happy to assist you with any delivery-related queries.

 

Email: Info@songwetradingenterprise.co.za

Phone: +27 81 376 1780

Address: 40 Pioneer Road, Pacaltsdorp, Industria, George, 6539

Hours: Mondays - Saturdays 8:00 AM to 5:00 PM

Sundays & Public Holidays: CLOSED